Troubleshooting Antivirus Interference: Difference between revisions
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If you are using Avast or AVG antivirus, it will interfere with Flashpoint, preventing it from working correctly. Please follow these instructions to resolve the issue with your antivirus so that Flashpoint will work correctly. '''The games will not work if you have Avast or AVG antivirus and you do not follow these instructions!''' | If you are using Avast or AVG antivirus, it will interfere with Flashpoint, preventing it from working correctly. Please follow these instructions to resolve the issue with your antivirus so that Flashpoint will work correctly. '''The games will not work if you have Avast or AVG antivirus and you do not follow these instructions!''' | ||
'''Note: Avast and AVG are not the only antiviruses that break Flashpoint. If you have another antivirus, follow the same instructions, but with the equivalents in your antivirus.''' | |||
==Open AVG== | ==Open AVG== | ||
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[[File:Flashpoint Expand Exceptions Panel Screenshot Edit.png]] | [[File:Flashpoint Expand Exceptions Panel Screenshot Edit.png]] | ||
Click the panel labeled '''Exceptions''' to expand it (in Avast, this panel is instead | Click the panel labeled '''Exceptions''' to expand it (in Avast, this panel is instead labeled Exclusions.) | ||
==Add Exception== | ==Add Exception== | ||
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# Enter the '''file path''' to Flashpoint (or browse for its folder by clicking Browse,) ensuring that the path ends with a trailing slash and asterisk, as shown in the example above. This will prevent your antivirus from causing future issues with Flashpoint. | # Enter the '''file path''' to Flashpoint (or browse for its folder by clicking Browse,) ensuring that the path ends with a trailing slash and asterisk, as shown in the example above. This will prevent your antivirus from causing future issues with Flashpoint. | ||
# Click the '''Add''' button at the bottom of the Exceptions panel to add the Exception. | # Click the '''Add''' button at the bottom of the Exceptions panel to add the Exception. | ||
# Do the same with the Flashpoint extractor, the 7-zip file. | |||
# Click '''OK''' to save the edited Settings. | # Click '''OK''' to save the edited Settings. | ||
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[[File:Flashpoint View Quarantine Screenshot.png]] | [[File:Flashpoint View Quarantine Screenshot.png]] | ||
# Open the '''Menu''' again, by clicking the arrow near the top right of the antivirus window. | # Open the '''Menu''' again, by clicking the arrow near the top right of the antivirus window. | ||
# Choose '''Quarantine''', the third icon on the Menu. You will now be viewing your Quarantine. | # Choose '''Quarantine''', the third icon on the Menu. You will now be viewing your Quarantine. (if on Avast, this will be called "Virus Chest" instead) | ||
==Restore Files== | ==Restore Files== | ||
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#Click the '''Close''' button to exit the Quarantine. You may now close your antivirus. | #Click the '''Close''' button to exit the Quarantine. You may now close your antivirus. | ||
If for whatever reason you cannot find the quarantined files, '''redownload them via Flashpoint Manager''' using the "Check for missing files" option in the Settings tab. | |||
When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work. | When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work. | ||
If you attempted to follow these instructions and '''games still do not work''', you may be experiencing another issue defined in [[Extended_FAQ#WhiteScreenAndNoImages|this Extended FAQ entry]]. | |||
<noinclude> | |||
[[Category:Other Guides]] | |||
</noinclude> | |||
Latest revision as of 02:30, 19 July 2023
If you are using Avast or AVG antivirus, it will interfere with Flashpoint, preventing it from working correctly. Please follow these instructions to resolve the issue with your antivirus so that Flashpoint will work correctly. The games will not work if you have Avast or AVG antivirus and you do not follow these instructions!
Note: Avast and AVG are not the only antiviruses that break Flashpoint. If you have another antivirus, follow the same instructions, but with the equivalents in your antivirus.
Open AVG
- Open your System Tray by clicking the arrow at the bottom right of your screen, near the system clock.
- Click on Avast/AVG’s Icon and your antivirus will open.
View Settings
- Open the Menu by clicking the arrow near the top right of the antivirus window.
- Choose Settings, the leftmost icon on the Menu. You will now be viewing your Settings.
Expand Exceptions Panel
Click the panel labeled Exceptions to expand it (in Avast, this panel is instead labeled Exclusions.)
Add Exception
- Use the scrollbar on the right to scroll down, so you can see the bottom of the expanded Exceptions panel.
- Enter the file path to Flashpoint (or browse for its folder by clicking Browse,) ensuring that the path ends with a trailing slash and asterisk, as shown in the example above. This will prevent your antivirus from causing future issues with Flashpoint.
- Click the Add button at the bottom of the Exceptions panel to add the Exception.
- Do the same with the Flashpoint extractor, the 7-zip file.
- Click OK to save the edited Settings.
View Quarantine
- Open the Menu again, by clicking the arrow near the top right of the antivirus window.
- Choose Quarantine, the third icon on the Menu. You will now be viewing your Quarantine. (if on Avast, this will be called "Virus Chest" instead)
Restore Files
- Look in the Location Found column, in the list of files, for files that are located in the Flashpoint folder.
- Click on the checkbox next to the files located in the Flashpoint folder so the row is lit.
- Click on the arrow to the right of the Delete Button to reveal more options.
- Click the Restore option. Respond Yes to any prompts that appear.
- Click the Close button to exit the Quarantine. You may now close your antivirus.
If for whatever reason you cannot find the quarantined files, redownload them via Flashpoint Manager using the "Check for missing files" option in the Settings tab.
When you’re done, log off Windows, then log back into Windows and reopen Flashpoint Launcher. The antivirus issue will now be resolved, and the games will work.
If you attempted to follow these instructions and games still do not work, you may be experiencing another issue defined in this Extended FAQ entry.