Troubleshooting Antivirus Interference - Revision history

Wumbo: Update to reflect changes in Flashpoint 12

2023-07-19T01:30:24Z

Update to reflect changes in Flashpoint 12

← Older revision		Revision as of 02:30, 19 July 2023
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	#Click the '''Restore''' option. Respond Yes to any prompts that appear.		#Click the '''Restore''' option. Respond Yes to any prompts that appear.
	#Click the '''Close''' button to exit the Quarantine. You may now close your antivirus.		#Click the '''Close''' button to exit the Quarantine. You may now close your antivirus.

			If for whatever reason you cannot find the quarantined files, '''redownload them via Flashpoint Manager''' using the "Check for missing files" option in the Settings tab.

	When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work.		When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work.

	If you attempted to follow these instructions and '''games still do not work''', ~~then '''delete the entire Flashpoint folder''', and '''extract the Compressed (zipped) Flashpoint folder''' again~~.		If you attempted to follow these instructions and '''games still do not work''', you may be experiencing another issue defined in [[Extended_FAQ#WhiteScreenAndNoImages\|this Extended FAQ entry]].

	<noinclude>		<noinclude>
	[[Category:Other Guides]]		[[Category:Other Guides]]
	</noinclude>		</noinclude>

MusikB: Undo revision 5940 by Ghaler69 (talk) hell yes i am

2021-09-02T21:28:59Z

Undo revision 5940 by Ghaler69 (talk) hell yes i am

Can't load revision 5951

Ghaler69 at 20:39, 2 September 2021

2021-09-02T20:39:39Z

Can't load revision 5940

VFDan: lot of users aren't seeing this, making it bolder

2021-02-06T23:43:24Z

lot of users aren't seeing this, making it bolder

← Older revision		Revision as of 00:43, 7 February 2021
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	If you are using Avast or AVG antivirus, it will interfere with Flashpoint, preventing it from working correctly. Please follow these instructions to resolve the issue with your antivirus so that Flashpoint will work correctly. '''The games will not work if you have Avast or AVG antivirus and you do not follow these instructions!'''		If you are using Avast or AVG antivirus, it will interfere with Flashpoint, preventing it from working correctly. Please follow these instructions to resolve the issue with your antivirus so that Flashpoint will work correctly. '''The games will not work if you have Avast or AVG antivirus and you do not follow these instructions!'''

	'''Note:~~'''~~ Avast and AVG are not the only antiviruses that break Flashpoint. If you have another antivirus, follow the same instructions, but with the equivalents in your antivirus.		'''Note: Avast and AVG are not the only antiviruses that break Flashpoint. If you have another antivirus, follow the same instructions, but with the equivalents in your antivirus.'''

	==Open AVG==		==Open AVG==

Prostagma at 15:37, 29 January 2021

2021-01-29T15:37:11Z

← Older revision		Revision as of 16:37, 29 January 2021
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	If you attempted to follow these instructions and '''games still do not work''', then '''delete the entire Flashpoint folder''', and '''extract the Compressed (zipped) Flashpoint folder''' again.		If you attempted to follow these instructions and '''games still do not work''', then '''delete the entire Flashpoint folder''', and '''extract the Compressed (zipped) Flashpoint folder''' again.

			<noinclude>
			[[Category:Other Guides]]
			</noinclude>

VFDan: added note about other AVs

2021-01-15T19:03:47Z

added note about other AVs

← Older revision		Revision as of 20:03, 15 January 2021
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	If you are using Avast or AVG antivirus, it will interfere with Flashpoint, preventing it from working correctly. Please follow these instructions to resolve the issue with your antivirus so that Flashpoint will work correctly. '''The games will not work if you have Avast or AVG antivirus and you do not follow these instructions!'''		If you are using Avast or AVG antivirus, it will interfere with Flashpoint, preventing it from working correctly. Please follow these instructions to resolve the issue with your antivirus so that Flashpoint will work correctly. '''The games will not work if you have Avast or AVG antivirus and you do not follow these instructions!'''

			'''Note:''' Avast and AVG are not the only antiviruses that break Flashpoint. If you have another antivirus, follow the same instructions, but with the equivalents in your antivirus.

	==Open AVG==		==Open AVG==

VFDan: /* Add Exception */ whitelisting the 7-zip file helps a lot

2021-01-15T18:54:14Z

Add Exception: whitelisting the 7-zip file helps a lot

← Older revision		Revision as of 19:54, 15 January 2021
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	# Enter the '''file path''' to Flashpoint (or browse for its folder by clicking Browse,) ensuring that the path ends with a trailing slash and asterisk, as shown in the example above. This will prevent your antivirus from causing future issues with Flashpoint.		# Enter the '''file path''' to Flashpoint (or browse for its folder by clicking Browse,) ensuring that the path ends with a trailing slash and asterisk, as shown in the example above. This will prevent your antivirus from causing future issues with Flashpoint.
	# Click the '''Add''' button at the bottom of the Exceptions panel to add the Exception.		# Click the '''Add''' button at the bottom of the Exceptions panel to add the Exception.
			# Do the same with the Flashpoint extractor, the 7-zip file.
	# Click '''OK''' to save the edited Settings.		# Click '''OK''' to save the edited Settings.

MagnificentNoodle: mention that "Quarantine" is called "Virus Chest" in Avast

2020-11-26T03:33:07Z

mention that "Quarantine" is called "Virus Chest" in Avast

← Older revision		Revision as of 04:33, 26 November 2020
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	[[File:Flashpoint View Quarantine Screenshot.png]]		[[File:Flashpoint View Quarantine Screenshot.png]]
	# Open the '''Menu''' again, by clicking the arrow near the top right of the antivirus window.		# Open the '''Menu''' again, by clicking the arrow near the top right of the antivirus window.
	# Choose '''Quarantine''', the third icon on the Menu. You will now be viewing your Quarantine.		# Choose '''Quarantine''', the third icon on the Menu. You will now be viewing your Quarantine. (if on Avast, this will be called "Virus Chest" instead)

	==Restore Files==		==Restore Files==

TOMYSSHADOW: move last step to end of page

2019-05-25T04:47:14Z

move last step to end of page

← Older revision		Revision as of 05:47, 25 May 2019
Line 35:		Line 35:
	#Click the '''Restore''' option. Respond Yes to any prompts that appear.		#Click the '''Restore''' option. Respond Yes to any prompts that appear.
	#Click the '''Close''' button to exit the Quarantine. You may now close your antivirus.		#Click the '''Close''' button to exit the Quarantine. You may now close your antivirus.

			When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work.

	If you attempted to follow these instructions and '''games still do not work''', then '''delete the entire Flashpoint folder''', and '''extract the Compressed (zipped) Flashpoint folder''' again.		If you attempted to follow these instructions and '''games still do not work''', then '''delete the entire Flashpoint folder''', and '''extract the Compressed (zipped) Flashpoint folder''' again.

	~~When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work.~~

Nosamu at 21:05, 21 April 2019

2019-04-21T21:05:59Z

← Older revision		Revision as of 22:05, 21 April 2019
Line 36:		Line 36:
	#Click the '''Close''' button to exit the Quarantine. You may now close your antivirus.		#Click the '''Close''' button to exit the Quarantine. You may now close your antivirus.

	If you attempted to follow these instructions and '''games still do not work''', '''delete the entire Flashpoint folder''', and '''extract the Compressed (zipped) Flashpoint folder''' again.		If you attempted to follow these instructions and '''games still do not work''', then '''delete the entire Flashpoint folder''', and '''extract the Compressed (zipped) Flashpoint folder''' again.

	When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work.		When you’re done, '''log off Windows''', then '''log back into Windows''' and '''reopen Flashpoint Launcher'''. The antivirus issue will now be resolved, and the games will work.